As all products offered by SAMILA WORLD SDN. BHD. are digital game credits and top-ups, successfully completed orders cannot be physically returned.
Completed Top-Ups
Once credits have been successfully added to the specified game account, the transaction is generally final and non-refundable.
When a Refund May Apply
A refund may be reviewed when we are unable to complete an order or when an order issue occurs due to an error from our side.
Wrong Game or Account Information
Customers must verify the selected game, package, Game ID, User ID, and Server ID before payment. Orders successfully fulfilled using information submitted by the customer are generally not eligible for a refund.
Order Disputes
If there is a problem with your purchase, contact our support team with your order number and relevant information. We will review the transaction before determining the appropriate resolution.
Approved refunds will be arranged through an available refund method. The time required may depend on the relevant payment provider.
Email: cs@samilaworldgame.com
Contact: 017-805 7931